Privacy Policy
Last Updated: December 14, 2025
Introduction
True Shield Security (“True Shield,” “we,” “us,” or “our”) is committed to safeguarding the privacy and confidentiality of personal information entrusted to us. As a security services provider, we recognize the importance of maintaining the highest standards of data protection, integrity, and accountability.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information obtained through our website, services, and communications.
Information We Collect
We may collect personal information including, but not limited to:
- Client and Inquiry Information: Name, company name, email address, phone number, service details, and message content submitted through contact or quote request forms.
- Employment and Recruitment Information: Information submitted through employment inquiries or application forms, including resumes, work history, qualifications, and contact details.
- Technical and Usage Information: IP address, browser type, device information, pages visited, and interaction data collected through cookies or similar technologies.
We collect only the information necessary to fulfill legitimate business, legal, and operational purposes.
How We Use Your Information
Personal information is used for the following purposes:
- To respond to inquiries, quote requests, and service communications;
- To assess employment inquiries and recruitment eligibility;
- To deliver and improve our security services;
- To communicate administrative or service-related information;
- To maintain website functionality and performance;
- To comply with legal, regulatory, and contractual obligations.
Legal Basis and Consent
By using our website or submitting personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy, unless otherwise required by law.
You may withdraw consent at any time, subject to legal or contractual restrictions.
Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Employment-related data is retained in accordance with recruitment and recordkeeping requirements.
Information Sharing and Disclosure
We do not sell or trade personal information.
Information may be disclosed only in the following circumstances:
- To trusted third-party service providers (e.g., hosting, email, analytics) who are contractually obligated to protect confidentiality;
- When required to comply with legal obligations, court orders, or regulatory requirements;
- To protect the rights, property, or safety of True Shield Security, our clients, or others.
Data Security Safeguards
True Shield Security implements administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to personal information is restricted to authorized personnel with a legitimate business need.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze website traffic and usage patterns;
- Improve website functionality and user experience.
You may modify your browser settings to refuse cookies; however, some site features may not function properly.
Your Rights
Subject to applicable law, you have the right to:
- Access your personal information;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information, where permitted by law;
- Withdraw consent for certain uses of your information.
Requests may be submitted using the contact information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
Jurisdiction and Compliance
This Privacy Policy is governed by applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial privacy laws.
Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
True Shield Security
Email: support@trueshieldsecurity.ca
Phone: 647-894-7950